Privacy Policy

1. Introduction

SkillDesk.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered learning experience platform, including our website, mobile applications, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, organization name, job title, and password when you create an account
• Profile Information: Profile picture, bio, skills, certifications, and other information you choose to provide
• Learning Data: Course enrollments, progress, completion status, quiz results, assessments, and learning paths
• Content: Courses, lessons, quizzes, assignments, discussions, and other content you create or upload
• Communication: Messages, feedback, support requests, and other communications you send to us
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information, including:

• Usage Data: Pages visited, features used, time spent, click patterns, and navigation paths
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
• Log Data: Access times, error logs, and system performance data
• Location Data: General location information based on IP address (with your consent where required)
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Your organization or employer (for enterprise accounts)
• Social media platforms (if you connect your account)
• Learning content providers and partners
• Payment processors and financial institutions
• Analytics and marketing service providers

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our Service, including course delivery, assessments, and certifications
• Personalization: To personalize your learning experience, recommend courses, and create adaptive learning paths using AI
• Account Management: To create and manage your account, process transactions, and send administrative communications
• Communication: To respond to your inquiries, provide customer support, and send important service updates
• Analytics and Improvement: To analyze usage patterns, improve our Service, develop new features, and conduct research
• Compliance and Security: To detect, prevent, and address fraud, security issues, and violations of our terms
• Marketing: To send promotional communications (with your consent) about new features, courses, and special offers
• Legal Obligations: To comply with applicable laws, regulations, and legal processes

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Your Organization

If you access our Service through an organization account, we may share your learning progress, completion data, and performance metrics with your organization's administrators.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as hosting, payment processing, analytics, email delivery, and customer support.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

4.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Employee training on data protection
• Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Account information is retained while your account is active. After account deletion, we may retain certain information for legal, regulatory, or business purposes, such as:

• Compliance with legal obligations
• Resolving disputes and enforcing agreements
• Preventing fraud and abuse
• Maintaining security and audit logs

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to access and receive a copy of your personal information.

7.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

7.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

7.4 Objection and Restriction

You may object to or request restriction of certain processing activities.

7.5 Opt-Out

You can opt-out of marketing communications by clicking the unsubscribe link in our emails or adjusting your communication preferences in your account settings.

7.6 Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

8. Children's Privacy

Our Service is not intended for children under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection, including through standard contractual clauses and other legal mechanisms.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

11. GDPR Rights (European Union Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

12. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your use of our Service. These technologies help us:

• Remember your preferences and settings
• Analyze how you use our Service
• Provide personalized content and advertisements
• Improve security and prevent fraud

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

13. Third-Party Links and Services

Our Service may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you access.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Your continued use of our Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

16. Data Protection Officer

If you are located in the European Economic Area (EEA) and have questions or concerns about our data processing activities, you may contact our Data Protection Officer at: